- There is nothing so simple it can not be misunderstood!
- Some organisations have systems without passion Some organisations have passion without systems
- If you control the process, the product will take care of itself!
- The process must control the product – not vice versa
- If you think you can achieve something without a plan – why did not you do it yesterday!
- Nobody plans to fail, many fail to plan
- The thickness of the Quality manual is inversely proportional to its effectiveness!
- Auditors are those who visit a battlefield and shoot the wounded!
- Garbage In, Garbage Out
- Over reliance on experience, intuition and gut feeling is a sure way of increasing waste.
- Everyone doing his best is not the answer. It is first necessary that people know what to do
- If you don’t know where you are going, any road will do.
- Mistake-proof. Eliminate the chance of making the mistake.
- The problem is not the people, it is the system.
- Losing people is inevitable. But losing the knowledge resident in them is unforgivable.