quality quotes
Quality is in the eye of the beholder Quality, like beauty is
in the eye of the beholder. Customer defines the Quality. Quality
is delighting customers Quality is an investment Quality
is the battle ground of tomorrow! Quality means building the customer's
point of view into every aspect of a product from design to final recycling. Quality means added value. Other than some form of exceeding customer
expectations, quality is hard to define Best of the best. Quality
may mean different things to different people both within and outside the organisation
Business survival now depends upon quality. Quality is
simple,not easy,but worth it!! World-class quality means providing
products and services that meet customer needs and expectations at a cost
that represents value to the customer. Quality improvement is the
responsibility of everyone at all levels in the company rather than those of quality
departments only. Quality should be integrated into the company’s
business plan/strategy. Quality is in its essence a way of managing
the organisation. Quality is a serious matter and should be treated
that way. Quality is a multi-faceted body. It has to encompass the
entire organisation . Quality has to be caused , not controlled. Excellence means caring- it means making a special effort to do more. 100% inspection is business suicide! What we want is Just - in -
time not Just - in - case! Lies, white lies and statistics! We
want good Parts not just good Charts! Without Facts, you are just
another person with an Opinion! Data is only as good as the action
at generates! The bitterness of poor quality lingers long after the
sweetness of meeting schedule Make wrong actions more difficult Make it easier to discover the errors that occur. Defects are
caused by : - Lack of knowledge - Lack of proper facilities - Lack of attention
Defects are not free. Somebody makes them and get paid for making
them When the quality problems are solved, cost and schedule problems
are greatly reduced. The issue of information quality is a sleeping
giant, and its effects could dwarf those of product quality and service quality
combined. A quality company has a culture which develops people, enables
managers to guide effectively, and the staff feels that their efforts are worthwhile.
Human history of quality, cost and productivity shows, quality has
thus figured far longer in the life of humankind than either cost or productivity.
Productivity goes up as quality goes up