- Quality is in the eye of the beholder
- Quality, like beauty is in the eye of the beholder.
- Customer defines the Quality.
- Quality is delighting customers
- Quality is an investment
- Quality is the battle ground of tomorrow!
- Quality means building the customer’s point of view into every aspect of a product from design to final recycling.
- Quality means added value.
- Other than some form of exceeding customer expectations, quality is hard to define
- Best of the best.
- Quality may mean different things to different people both within and outside the organisation
- Business survival now depends upon quality.
- Quality is simple,not easy,but worth it!!
- World-class quality means providing products and services that meet customer needs and expectations at a
- cost that represents value to the customer.
- Quality improvement is the responsibility of everyone at all levels in the company rather than those of quality departments only.
- Quality should be integrated into the company’s business plan/strategy.
- Quality is in its essence a way of managing the organisation.
- Quality is a serious matter and should be treated that way.
- Quality is a multi-faceted body. It has to encompass the entire organisation .
- Quality has to be caused , not controlled.
- Excellence means caring- it means making a special effort to do more.
- 100% inspection is business suicide!
- What we want is Just – in – time not Just – in – case!
- Lies, white lies and statistics!
- We want good Parts not just good Charts!
- Without Facts, you are just another person with an Opinion!
- Data is only as good as the action at generates!
- The bitterness of poor quality lingers long after the sweetness of meeting schedule
- Make wrong actions more difficult
- Make it easier to discover the errors that occur.
- Defects are caused by : – Lack of knowledge – Lack of proper facilities – Lack of attention
- Defects are not free. Somebody makes them and get paid for making them
- When the quality problems are solved, cost and schedule problems are greatly reduced.
- The issue of information quality is a sleeping giant, and its effects could dwarf those of product quality and service quality combined.
- A quality company has a culture which develops people, enables managers to guide effectively, and the staff feels that their efforts are worthwhile.
- Human history of quality, cost and productivity shows, quality has thus figured far longer in the life of humankind than either cost or productivity.
- Productivity goes up as quality goes up