- Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your destiny.
- There is always a better way!
- Solving Problems – Making Things “Less Bad”
- All problems are “treasures!”
- Mistakes are the best teachers.
- It is better to learn from the experience of others.
- If your organisation stops improving – it starts falling!
- Believe every thing can be improved
- Fix the process, not just the product.
- The worst thing a person can do is to ignore or cover up a problem.
- Remember that improvement has no limits.
- When one door shuts, another opens.
- The harder we try, the luckier we are.
- What is the use of running when we are on the wrong side?
Direction is more important than speed.- The time to repair the roof is when the sun is shinning.
- Even if you are on the right track, you get run over if you just sit there!
- What we want is – the 5 why’s not the 5 Who’s (to blame)!
- It is a funny thing about life; if you refuse to accept anything but the best, you will often get it.
- Quality improvement is too important to leave it to the Quality coordinators.
- The best photograph in the world is no good if it is still in somebody’s camera.
- Never lose your curiosity. It is what keeps your mind agile.
- Nothing dies faster than a new idea in a closed mind.
- All things are difficult before they become easy.
- A defect will never occur until the unit has passed final inspection!- Murphy’s Law
- When things are going well, something will go wrong!! – Murphy’s law
- Waste is like a fog all around us – concealing the truth!
- There can not be improvement without new ideas, and there can not be new ideas without the participation of all.
- Results come from doing the right things, not from doing the things right.
- Mistake proofing- a process to take-over repetitive tasks or actions that depend upon Vigilance or Memory
- If you don’t have time to solve problems, how come you always have time to do it wrong again!
- If the only tool you have is a hammer, it’s surprising how many things start looking like a nail!
- You may think you are good at fixing problems -but do you really solve them!
- Tools soon get rusty if they are left in the toolbox!
- Ideas are useless unless used.
- “I like the dreams of the future better than the history of the past.”—Thomas Jefferson
- “There’s only one corner of the universe you can be certain of improving, and that’s your own self.” —Aldous Huxley
- If you talk about change but don’t change the reward and recognition system, nothing changes.