Quality is about continuously rejecting the status quo. The only thing
that is going to remain constant around here is the need for CHANGE! Look
at change as a friend instead of a pain in the neck. Change is a friend
when we manage it; it is a disaster if we just change to change. Nothing
can be taken as permanent. Management has to lead and in some cases
drag people along. Today's good concepts are good only for today.
If we really want to communicate a change in direction and a change in
approach, what we need to do as senior managers is demonstrate that we are going
to live by a new set of rules and play by these rules
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