- Quality is about continuously rejecting the status quo.
- The only thing that is going to remain constant around here is the need for CHANGE!
- Look at change as a friend instead of a pain in the neck.
- Change is a friend when we manage it; it is a disaster if we just change to change.
- Nothing can be taken as permanent.
- Management has to lead and in some cases drag people along.
- Today’s good concepts are good only for today.
- If we really want to communicate a change in direction and a change in approach, what we need to do as senior managers is demonstrate that we are going to live by a new set of rules and play by these rules