Quality definitions as per ISO 9000- 2000
audit - systematic, independent
and documented process for obtaining
audit evidence and evaluating
it objectively to determine the extent to which audit
criteria are fulfilled
auditor - person with the competence
to conduct an audit
audit client - organization
or person requesting an audit
audit conclusion - outcome of an audit
provided by the audit team after
consideration of the audit objectives and all audit
findings
audit criteria
- set of policies, procedures
or requirements used as a reference
audit evidence - records
, statements of fact or other information
which are relevant to the audit criteria
and verifiable audit findings - results of the
evaluation of the collected audit evidence
against audit criteria
audit programme - set of one or more audit
planned for a specific time frame and directed towards a specific purpose audit team - one or more auditors
conducting an audit
capability - ability of an organization,
systems or process
to realize a product
that will fulfil the characteristic - distinguishing
feature
competence - demonstrated ability to apply knowledge and skills
concession - permission to use or release a product
that does not conform to specified requirements
conformity - fulfilment of a requirements
correction - action to eliminate a detected nonconformity
corrective action - action to eliminate the cause
of a detected nonconformity or
other undesirable situation continual improvement
- recurring activity to increase the ability to fulfil requirements
customer - organization
or person that receives a product
customer satisfaction - customer's perception
of the degree to which the customer's requirements
have been fulfilled dependability - collective
term used to describe the availability performance and its influencing factors:
reliability performance, maintainability performance and maintenance support performance
defect - non-fulfilment of a requirements
related to an intended or specified use design and
development - set of processes
that transforms requirements into
specified characteristics or into
the specification of a product,
process or system
deviation permit - permission to depart from the originally specified requirements
of a product prior to realization
document - information
and its supporting medium effectiveness - extent
to which planned activities are realized and planned results achieved
efficiency - relationship between the result achieved and the resources
used grade - category or rank given to different
quality requirements for products,
processes or systems
having the same functional use
infrastructure - system of facilities, equipment and services needed for
the operation of an organization
inspection - conformity evaluation by observation and judgement accompanied
as appropriate by measurement, testing or gauging interested
party - person or group having an interest in the performance or success of
an organization
management - coordinated activities to direct and control an organization
management system - system
to establish policy and objectives and to achieve those objectives
measurement control system - set of interrelated or interacting elements
necessary to achieve metrological confirmation
and continual control of measurement processes
measurement process - set of operations
to determine the value of a quantity measuring equipment
- measuring instrument, software, measurement standard, reference material
or auxiliary apparatus or combination thereof necessary to realize a measurement
process metrological characteristic -
distinguishing feature which can influence the results of measurement
metrological confirmation - set of operations required to ensure that measuring
equipment conforms to the requirements
for its intended use metrological function -
function with organizational responsibility for defining and implementing the
measurement control system
nonconformity - non-fulfilment of a requirements
objective evidence - data supporting the existence
or verity of something organization - group of
people and facilities with an arrangement of responsibilities, authorities and
relationships organizational structure -
arrangement of responsibilities, authorities and relationships between people
preventive action - action to eliminate the cause of a potential nonconformity
or other undesirable potential situation procedure - specified way to carry out
an activity or a process
product - result of a process
project - unique processes ,
consisting of a set of coordinated and controlled activities with start and finish
dates, undertaken to achieve an objective conforming to specific requirements
, including the constraints of time,
qualification process - process
to demonstrate the ability to fulfil specified requirements
quality - degree to which a set of inherent characteristic
fulfils requirements
quality assurance - part of quality
management focused on providing confidence that quality requirements
will be fulfilled quality characteristic - inherent
characteristics of a product,
process or system
related to a requirements
quality control - part of quality
management focused on fulfilling quality requirements
quality improvement - part of quality
management focused on increasing the ability to fulfil quality requirements
quality management - coordinated activities to
direct and control an organization
with regard to quality
quality management system - management
system to direct and control an organization
with regard to quality
quality manual - document
specifying the quality management system
of an organization
quality objective - something sought, or aimed for, related to quality
quality plan - document
specifying which procedures and
associated resources shall be applied by whom and when to a specific project,
product, process
or contract quality planning -
part of quality management focused
on setting quality objectives
and specifying necessary operational processes
and related resources to fulfil the quality objectives record - document
stating results achieved or providing evidence of activities performed
regrade - alteration of the grade
of a nonconforming product in
order to make it conform to requirements
differing from the initial ones release - permission
to proceed to the next stage of a process repair - action on a nonconforming product
to make it acceptable for the intended use requirement
- need or expectation that is stated, generally implied or obligatory review - activity undertaken to determine the
suitability, adequacy and effectiveness
of the subject matter to achieve established objectives
rework - action on a nonconforming product
to make it conform to the requirements scrap - action on a nonconforming product
to preclude its originally intended use system - set of interrelated or
interacting elements technical expert - person who provides specific
knowledge of or expertise on the subject to be audited
top management - person or group of people who directs and controls an
organization at the highest level validation
- confirmation, through the provision of objective
evidence, that the requirements
for a specific intended use or application have been fulfilled
verification - confirmation, through
the provision of objective evidence ,
that specified requirements have
been fulfilled work environment - set of conditions
under which work is performed
auditee -
organization being audited
requirements
for that product
process
- set of interrelated or interacting activities which transforms inputs into
outputs
cost and resources
quality policy - overall intentions and direction of an organization
related to quality as formally
expressed by top management
specification
- document stating requirements
supplier - organization
or person that provides a product
test - determination of one or more characteristics
according to a procedure
traceability - ability to trace the history, application
or location of that which is under consideration