Principle 1 – customer focus
Organizations depend on their customers, and therefore need to identify and understand their present and future needs in order to be able to meet the customers’ requirements and, indeed, to strive to exceed them.
Principle 2 – leadership
Management is not an administration activity; leadership is needed to provide unity of purpose and direction, and to create an environment in which people in the organisation become fully involved in achieving the organization’s objectives.
Principle 3 – involvement of people
Peoples’ co-operation and involvement allows for their abilities to be fully and effectively used for the organization’s benefit.
Principle 4 – process approach
In order for the results to be achieved efficiently the resources and activities need to be managed as processes.
Principle 5 – system approach to management
Identifying, understanding and managing a system of interrelated processes for achieving objectives contributes to effectiveness and efficiency of the organization.
Principle 6 – continual improvement
Continual improvement is a permanent objective of an organization.
Principle 7 – factual approach to decision making
Effective decisions are based on the logical and intuitive analysis of data and factual information.
Principle 8 – mutually beneficial supplier relationship
Such a relation between the organization and its suppliers will enhance the ability of both organizations to create value.